Tru by Hilton Guest Service Associate (Front Desk)
HARMONY HOSPITALITY INC•Norfolk, VA
•$13 - $14•Onsite
About The Position
The Guest Service Associate (Front Desk) at Tru by Hilton Norfolk Airport is responsible for providing excellent customer service to guests, managing check-ins and check-outs, and ensuring a positive experience for all visitors. This role requires strong communication and organizational skills, as well as the ability to work independently and as part of a team.
Requirements
- High school diploma or equivalent required.
- Previous customer service experience required.
- Strong communication and interpersonal skills.
- Excellent problem-solving and organizational abilities.
- Basic computer proficiency and ability to learn new software systems.
- Ability to work independently and as part of a team.
- Ability to stand and walk for extended periods.
- Ability to lift up to 25 pounds occasionally.
Nice To Haves
- Previous hotel front desk experience preferred.
- Experience with Hilton systems, including the Hilton PEP property management system, is highly advantageous.
Responsibilities
- Provide excellent customer service to guests.
- Manage check-ins and check-outs.
- Ensure a positive experience for all visitors.
- Perform repetitive computer and telephone tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
