Front Office Manager

HCW Management • Scottsdale, AZ

2d • Onsite

About The Position

At Caesars Republic Scottsdale, a Hilton Hotel, our Front Office sets the stage for an exceptional guest experience. As the Front Office Manager, you’ll lead the team that creates that first impression. Your leadership and organizational skills will ensure that our guests enjoy a seamless and welcoming experience from check-in to check-out. As the Front Office Manager, you’ll oversee the front desk operations to ensure excellence.

Requirements

• Experience in front desk operations, with management experience preferred.
• Strong leadership, communication, and organizational skills.
• A commitment to delivering exceptional guest experiences.
• The ability to handle multiple tasks and resolve guest issues effectively.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• A positive attitude and a drive for excellence.

Responsibilities

• Lead, mentor, and train the front desk team to provide outstanding guest service.
• Oversee guest check-ins, check-outs, and billing with accuracy and efficiency.
• Monitor guest feedback and implement service improvements.
• Manage staff scheduling, performance evaluations, and team development.
• Ensure that the front desk is organized, clean, and operates smoothly.
• Collaborate with other departments to enhance the guest experience.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed