Front Office Manager

Pyramid Global Hospitality•Berkeley, CA

22d•$80,000 - $85,000•Onsite

About The Position

Pyramid Global Hospitality is seeking a Front Office Manager for the Residence Inn by Marriott Berkeley. This role is responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. The position involves supervising front desk staff, handling guest concerns, maintaining hotel policies, and optimizing front office operations to enhance overall guest satisfaction. Pyramid Global Hospitality emphasizes a 'People First' culture, fostering diversity, growth, development, and wellbeing, with a commitment to ongoing training and development opportunities. The Residence Inn Berkeley is a 17-story hotel with 331 suites, located in Downtown Berkeley near public transportation.

Requirements

3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.
Experience with property management systems and hotel reservation software is preferred.
Excellent customer service and conflict resolution abilities.
Strong leadership, communication and problem-solving skills.
Ability to work flexible hours; including weekends and holidays.

Nice To Haves

Bachelor’s degree in hospitality management or related field is preferred.

Responsibilities

Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
Ensure all front desk procedures align with hotel policies and brand standards.
Maintain accuracy with guest records, billing and payment processing.
Oversee cash handling procedures, deposits and billing accuracy.
Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Foster a positive work environment and promote teamwork among associates.
Monitor staff performance and provide coaching and feedback.
Recruit, train, schedule and supervise front desk associates.
Address and resolve guest complaints and special requests promptly and professionally.