Watt Front Office Manager

BRIDGETON HOLDINGS GROUP•Rahway, NJ

3d•$55,000 - $60,000•Onsite

About The Position

The Front Office Manager oversees and supports the front desk to ensure compliance with company operating procedures and Hilton brand standards, while promoting guest satisfaction. The role trains and manages staff, supervises administrative duties, and responds to guest complaints and requests. It also includes daily front desk coverage and serving as Manager on Duty (MOD) on weekends. The manager is part of the hotel leadership team and coordinates with other departments, including Food & Beverage.

Requirements

College degree, high school diploma, or GED.
At least 2 years of experience as a hotel front desk supervisor or manager.
Strong supervisory skills, including the ability to assign and delegate work and provide coaching and assistance.

Nice To Haves

Experience with the Hilton brand.
Property management system (PMS) experience, preferably Hilton OnQ or PEP.

Responsibilities

Supervise or assist with supervising front desk employees; assign and delegate work, provide coaching and assistance, and help team members resolve problems.
Assist in creating employee schedules.
Ensure daily compliance with hotel accounting processes, standard operating procedures, and Hilton brand standards.
Serve as Manager on Duty on weekends and provide daily front desk coverage.
Respond promptly to guest requests and complaints.
Coordinate group arrivals and departures, VIP arrivals, and Hilton Honors member requests.
Coordinate daily with other departments, including Food & Beverage.
Oversee lobby market sales and inventory restocking.
Review shift communications, checklists, and PEP PMS functions each shift.
Ensure proper accounting functions and resolve accounting issues.
Understand employee and guest satisfaction results and communicate plans to address needs and build on strengths.
Apply knowledge of safety management principles, OSHA regulations, and safety, emergency, and accident policies and procedures.
Perform other duties as assigned by the AGM or GM.