Watt Front Office Manager
BRIDGETON HOLDINGS GROUP•Rahway, NJ
•$55,000 - $60,000•Onsite
About The Position
The Front Office Manager oversees and supports front desk operations to ensure compliance with company operating procedures and Hilton brand standards while promoting guest satisfaction. The role includes training and managing staff, supervising administrative duties, and responding to guest complaints and inquiries. The manager is part of the hotel's leadership team, serves as Manager on Duty (MOD) on weekends, and provides daily front desk coverage.
Requirements
- College degree, high school diploma, or GED.
- At least 2 years of experience as a hotel front desk supervisor or manager.
- Strong supervisory skills, including the ability to assign and delegate work, provide coaching and assistance, and help team members overcome obstacles.
- Knowledge of safety management principles, federal and state OSHA regulations, and safety, emergency, and accident procedures.
Nice To Haves
- Experience with the Hilton brand.
- Property management system experience, preferably Hilton OnQ or PEP.
Responsibilities
- Supervise or assist in supervising front desk employees, including assigning and delegating work, coaching team members, and helping them resolve problems.
- Assist in creating employee schedules.
- Ensure daily compliance with hotel accounting processes, standard operating procedures, and Hilton brand standards.
- Serve as Manager on Duty on weekends and provide daily front desk coverage.
- Respond promptly to guest requests and complaints.
- Coordinate daily with other departments, including Food and Beverage.
- Oversee lobby market sales and inventory restocking.
- Ensure appropriate handling of group arrivals and departures, VIP arrivals, and Hilton Honors member requests.
- Review shift communications, checklists, and PEP property management system functions each shift.
- Ensure proper accounting functions and resolve accounting issues.
- Understand employee and guest satisfaction results and communicate plans to address areas needing improvement and build on strengths.
- Apply safety management principles and follow federal and state OSHA regulations, as well as safety, emergency, and accident policies and procedures.
- Perform other duties as assigned by the AGM or GM.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
