Front Office Manager

Hersha Hospitality Management LP•Brooklyn, NY

2d•Onsite

About The Position

Manage hotel front office operations in accordance with established guest service and sustainability standards. This role involves overseeing all aspects of the front office, ensuring high levels of guest satisfaction and operational efficiency. The position also requires managing financial operations, developing budgets, and ensuring compliance with accounting procedures. Additionally, the Front Office Manager will supervise guest services department managers, handle guest feedback, oversee vendor and personnel contracts, and monitor room occupancy to optimize usage and minimize overbooking. A key aspect of the role is creating and implementing action plans to address guest service deficiencies and ensuring a safe work environment by practicing safe work habits and adhering to safety regulations.

Requirements

2 to 5 years hospitality related experience.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Manage hotel front office operations in accordance with established guest service and sustainability standards.
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
Review, submit for approval, and order capital budget items as required.
Supervise all guest services department managers.
Review correspondence from guests and incident logs and direct staff according to information obtained.
Oversee all vendor and personnel contracts throughout the hotel.
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.