Front Office Manager-Dual Hotel

Concord Hospitality Enterprises•Lansing, MI

12d•$54,000 - $67,000

About The Position

Are you passionate about hospitality, energized by leading teams, and committed to delivering exceptional guest experiences? Concord Hospitality is seeking an enthusiastic Front Office to lead the front office operations for our dual-property hotel. This highly visible leadership role sits at the heart of the guest experience—where service excellence, teamwork, and memorable moments begin. As a leader in our hotels, you will inspire and empower a dynamic front desk team to deliver service that exceeds expectations. You’ll create a welcoming environment for guests and associates alike while ensuring operations run smoothly across both properties. If you love connecting with people, coaching teams to succeed, and creating outstanding stays for guests, we’d love to meet you! This role also offers excellent career growth opportunities. As a Concord Leader, You Will: Inspire greatness in your team and lead by example every day. Encourage associates to grow, develop, and reach their full potential. Foster a workplace culture that is truly a Great Place to Work for All. Lead with integrity, transparency, respect, and professionalism. Care for your team and support their success both professionally and personally.

Requirements

Previous hotel front office leadership experience preferred.
Excellent communication, organization, and problem-solving skills.
A hands-on leadership style with the ability to motivate and develop a high-performing team.
Financial awareness and experience with hotel operating systems preferred.
Passion for guest service and operational excellence.

Responsibilities

Lead and oversee front desk operations across both properties, ensuring seamless service and exceptional guest satisfaction.
Personally model outstanding hospitality through responsiveness, professionalism, and proactive guest engagement.
Recruit, train, coach, and mentor front desk associates in check-in/check-out procedures, reservations, and service excellence.
Empower team members to deliver memorable experiences and celebrate their achievements.
Serve as Manager on Duty, supporting overall hotel operations and resolving guest concerns when needed.
Collaborate with Sales, Revenue Management, and the General Manager to maximize revenue and enhance the guest experience.
Manage scheduling, payroll, recruiting, and performance development for the front office team.
Maintain accurate financial controls, reporting, and compliance with cash handling procedures.
Ensure both properties maintain high quality standards through inspections of guest rooms, public areas, and exterior spaces.
Promote a safe, secure work environment by proactively addressing potential hazards and supporting compliance standards.
Partner with maintenance teams to ensure the physical property remains welcoming, functional, and well maintained.