Dual Hotel General Manager

McKibbon Hospitality•Asheville, NC

5d•Onsite

About The Position

This is a hands-on hospitality leadership role where the Dual Hotel General Manager oversees, guides and is responsible for overseeing the total operations of two hotel properties simultaneously, ensuring that both hotels run efficiently, deliver high-quality guest experiences, and meet financial and operational goals. Reporting to the Regional Vice President of Operations, the Dual Hotel General Manager is responsible for maintaining the highest level of ethical leadership to lead the properties to achieve their business goals while embodying McKibbon’s Guiding Principles. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

Requirements

Associates/Bachelor’s Degree
5 years’ minimum experience in a hotel General Manager role, preferably minimum one year in a multi-unit capacity.
Experience with major hotel brands like Marriott, Hilton, Hyatt or Hyatt (highly desired)
The skills and experience to lead a team to consistently deliver exceptional guest service.
Knowledge of local and state compliance laws
The ability to implement McKibbon procedures as they relate to cost control and inventory management.
Ability to ensure that hotel policies and brand standards are consistently followed.
Excellent communication and problem-solving skills both written and oral
Ability to develop the leadership qualities of all staff.
Maintain positive relationships with the management company, property owners, vendors, and clients.
Ability to work under pressure and handle multiple tasks.
Strong financial knowledge and experience managing hotel budgets, forecasting and revenue generation.
Must be able to work independently and simultaneously manage multiple tasks.
Strong organization and presentation skills.
Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Must excel in high-pressure, fast-paced environments.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Nice To Haves

Experience with major hotel brands like Marriott, Hilton, Hyatt or Hyatt

Responsibilities

Oversee the overall performance of the property’s, including guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, sales, labor and associate satisfaction.
Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
Ensure that both hotels are adequately staffed and that team members are well trained, motivated and aligned with the brand and company’s values to maximize revenue and reinforce superior service culture.
Maintain compliance and remain up to date on new initiatives for the brands and company.
Ensure all daily administrative functions and accounting processes, and reporting are accurate and complete and oversee that cash management policies are upheld.
Ensure Bi-Weekly Payroll is accurate and submitted on time.
Complete Weekly and Monthly Forecasting and submit on time.
Inspect and oversee that safety and security standards are being upheld.
Monitor guest feedback and work on improving service quality in all operations.
Work closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are achieved.
Function as the face of the hotel by being actively involved in the local community.
Attend, participate and at time lead weekly and monthly meetings at the hotel level and corporate level.
Oversee and conduct hiring, training, and onboarding of new employees.
Conduct performance reviews and provide constructive feedback to your direct reports and other associates.
Approve and ensure employee schedules are completed for adequate staffing levels.
Ensure proper documentation and reporting of guest and associate incidents or accidents.
Monitor and evaluate hotel performance, ensuring both properties meet or exceed revenue and guest satisfaction targets.
Develop and manage budgets for both hotels, ensuring profitability and cost control in conjunction with your RVP.
Analyze financial reports for both properties, identifying areas for improvement and implementing corrective actions as needed.
Maximize revenue by working with the revenue generation team through strategic pricing, promotions and packages by analyzing market trends and competitive positioning to ensure both hotels remain competitive and meet goals.
Lead both hotels during emergencies, handling situations such as natural disasters, security concerns or significant guest incidents.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Benefits

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Competitive Compensation with incentives
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts