Hotel Assistant Front Office Manager

Pyramid Global Hospitality•Westlake, TX

1d•Onsite

About The Position

The Assistant Front Office Manager supports the Director of Front Office in overseeing all aspects of the Front Office operation. This includes ensuring customer satisfaction, financial performance, and employee relations. The Assistant Front Office Manager acts as Manager on Duty addressing any guest or operational related issues.

Requirements

Supervising experience required.
One year’s experience in the hospitality industry required, preferably in the Front Office operations of a hotel.
Strong computer skills.
Proficient in Microsoft Excel and Outlook.
Proficient with a Hotel Property Management System required.
Texas Driver’s License with good driving record required.
Over 21 years of age for vehicle driving insurance purposes.

Nice To Haves

Microsoft Teams, Word, PowerPoint, and OneNote experience are desirable.
Infor experience desirable.

Responsibilities

Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports.
Creating schedules and approving employees’ time, time off and shift changes.
Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
Serve as Benchmark Manager on Duty for the hotel and resolve all guest issues.
Responsible as lead on hotel emergency procedures include guest injuries, evacuations, and other emergency incidents.
Assist with department purchasing, maintaining consistent availability of all products and supplies.
Ensure all labor and other expenses are kept within budgeted guidelines.
Establish new standards to provide customers with the highest quality of service through close communication with leadership and recommend areas in need of improvement.
Assist with weekly/monthly inventories, with timely reporting to Leadership and Accounting.

Benefits

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Awesome Employee Focused Culture with many Associate Events!
10 days of holiday pay.
Up to 14 Vacation & Sick days per year.
Weekly pay!
Leadership and Career development programs.
Free Lunch in our newly remodeled Associate Cafeteria.
Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
Employer matching 401k.
Tuition Reimbursement.
Free parking on-site.
Free uniforms and we will clean them!
Benchmark Hospitality hotel discounts.