Front Office Supervisor, Legacy Hotel

IMG Academy•Bradenton, FL

1d•Onsite

About The Position

The Front Office Supervisor supports the daily operations of the Front Desk (Guest Services) team and is responsible for delivering attentive, courteous, and efficient service to all guests before arrival and throughout their stay.

Requirements

Minimum of one (1) year of hotel guest services or front desk experience required
Experience with hotel front office systems required
Ability to communicate information and ideas clearly, both verbally and in writing
Proven ability to remain calm, professional, and objective in high-pressure situations
Positive attitude with a collaborative, team-oriented mindset
Requires a background check upon offer
Requires a pre-employment drug screen upon offer

Nice To Haves

Prior supervisory or lead experience preferred
College coursework in Hospitality Management or a related field preferred
Familiarity with OPERA preferred

Responsibilities

Act as a visible leader on the Guest Services team, setting the tone for professionalism, service standards, and teamwork
Serve as a key support partner to the Front Office Manager by helping execute departmental goals, priorities, and initiatives
Serve as Manager on Duty when assigned, addressing guest concerns, complaints, disturbances, special requests, and problem resolution
Maintain daily records of room availability and rates; assist with setting and balancing the house and room assignments
Review and manage guest request logs to ensure requests are executed accurately and timely
Check guests in and out, answer phones, and assist with various guest needs throughout the day
Work closely with the Housekeeping Department to ensure guest rooms are ready in alignment with daily reservations
Demonstrate proficiency in all Front Desk systems, including check-in, check-out, and reservations
Respond to guest inquiries regarding hotel services, facilities, hours of operation, dining, transportation, and local attractions
Handle guest challenges in a friendly, professional, and solution-oriented manner
Ensure proper logging, handling, and delivery of guest packages, mail, and messages
Maintain effective communication and teamwork with hotel staff and other departments
Document incidents, maintenance issues, or guest feedback in required systems
Protect confidential guest and proprietary information in accordance with company policies
Other duties as assigned by management