Legacy Front Desk Supervisor

The Southern Baptist Theological Seminary•Louisville, KY

1d•Hybrid

About The Position

The Front Desk Associate will support the functions of the hotel by overseeing customer service at the front desk; processing guest reservations, requests, and supporting the guests and hotel staff as needed. This position is Monday-Friday, 7:00AM-3:30PM.

Requirements

Some experience in customer service, sales, or the hospitality industry.

Nice To Haves

Some college

Responsibilities

Personally greet everyone that walks into the lobby and answer the telephone
Interact with guests.
Reviews and responds to guest response cards.
Professionally and promptly address guests’ concerns and questions, including taking requested items to guest rooms
Solve problems creatively, adhering to hotel standards, and manage emotional situations in a calm and professional manner
Accurately process guest reservations and guest payments
Review the accuracy of reservations
Create and manage both internal and external group blocks
Open Legacy Hotel every weekday
Perform Daily Transaction Reports and run credit card reports
Complete the night audit every weekday
Manage front desk staff scheduling
Order supplies for housekeeping staff
Assist Billy Graham School with missionary housing
Oversee Legacy Vehicle Rentals
Oversee internal billing for the Legacy Hotel
Oversee graduation reservations
Maintain knowledge and upkeep of Maestro PMS
Train all part-time front desk staff regularly, creatively adapting training techniques to fit the staff and department needs
Ensure cash drawer and safe maintain appropriate balances
Employs math and accounting skills to calculate discounts, percentages, etc.
Maintain knowledge and awareness of special events, conventions, business meetings and other opportunities on campus
Work with Events, Admissions, and other departments on campus to provide proper guest support for internal guests
Ensure a clean and professional work environment
Maintain a professional appearance and attitude
Abide by the standards and guidelines set forth in the Policy Manual
Able to stand for long periods of time if necessary
Performs other duties as may be assigned by the supervisor.