Front Office Manager, Full-Time

THE WATERFRONT BEACH RESORT • Huntington Beach, CA

56d • Onsite

About The Position

At The Waterfront Beach Resort, a Hilton Hotel, the belief is in providing extraordinary and personalized service to guests and an exceptional working environment for its people. The resort offers a gratifying career in hospitality, encouraging associates to achieve their goals through experience, training, and career development while creating unforgettable memories for guests. It provides a platform to begin or enhance a hospitality career, offering opportunities to hone skills in an inviting workplace on the shores of the Pacific Ocean. The resort seeks passionate individuals who will embrace its promise of providing the finest hospitality, ensuring guests feel cared for and valued, and helping employees achieve work/life balance for optimal growth. The work has meaning, aiming to improve the lives of coworkers, guests, owners, and communities. This is what drives all that the resort does, allowing individuals to improve lives in their own unique way and expect the same in return. The company fosters a "family-like" work environment with over 30 years of excellence in hospitality, promoting professional development with a "One Team, One Dream" motto.

Requirements

• Ability to perform critical analysis.
• Ability to manage extensive amounts of information and provides constructive feedback/direction.
• Excellent written skills sufficient to produce communications that properly reflects the Hilton image.
• Excellent oral communication and presentation skills.
• Considerable ability to listen effectively.
• Ability to work effectively both independently and as a team.
• Ability to delegate, manage and organize projects and establishes priorities consistent with hotel objectives.
• Ability to effectively deal with guests and associates, some of whom will require high levels of patience, tact and diplomacy.
• Ability to manage multiple projects, meet and work effectively under time and resource constraints.
• Ability to effectively lead team of professionals.
• Leadership experience; preferably 5 years or more.
• Proven track record of successes in achieving revenue and service objectives.
• Proven ability to recruit, motivate and train a team of professionals.
• Passion about hotels and hospitality.
• Strive to provide the best guest experience to each guest and will stop at nothing to do so.
• Innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team.

Nice To Haves

• Hotel general management experience preferred.

Responsibilities

• Communicates effectively both orally and in writing to provide clear direction to staff.
• Observes performance and encourages improvement.
• Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office staff.
• Monitors lobby traffic and makes staffing adjustments as required.
• Reviews VIP reservations and ensures proper handling of VIPs and groups.
• Administers amenity orders and resumes for incoming guests.
• Updates system by inputting inventory and non-inventory groups.
• Monitors special reservation requests handling and oversees rate changes on in-house guests.
• Computes daily payroll schedules, and other reports.
• Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.
• Manages front office staff, resolves guest concerns, and implements resolutions by using discretion and judgement.
• Attends industry meetings and participates in industry organizations.
• Participates in and maintains active community relations.
• Participates in and ensures the hotel maintains active college relations.
• Participates in corporate activities and meetings, as requested.
• Input and retrieve information from computer system for file maintenance, correspondence and preparation of forecasts.
• Frequently serves as the Manager On Duty.

Benefits

• Benefit eligibility on the first of the month following 30-days of employment. (Medical, Dental, Vision, Pet Insurance)
• Access to Go Hilton team member travel program.
• 401(k) or Roth 401(k) Retirement Plan with up to 4% company match.
• Vacation accrual of three (3) weeks after completion of one year of employment.
• Two (2) paid Recharge Days per quarter to improve work-life alignment & increase productivity.
• Complimentary meals during working hours.
• Complimentary parking during working hours.
• Participate in Waterfront Wellness activities once a month through hosted stretching & yoga flow classes.
• Engage in annual department appreciation celebrations & be eligible to be nominated for Leader of the Quarter/Year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees