Front Office Receptionist (Full-Time)

Family Practice Asn•Lexington, KY

6d•Hybrid

About The Position

Family Practice Associates (FPA) was founded in 1983 and has grown into one of the largest family practice groups in Central Kentucky. FPA is a group of primary care providers dedicated to family-centered care from birth to later years, with over 20 primary providers including physicians, nurse practitioners, physician assistants, and a marriage and family therapist. Supported by a professionally trained staff of CMAs, receptionists, and lab techs, FPA provides award-winning care and has been recognized as a Patient-Centered Medical Home (PCMH) by the National Commission on Quality Assurance. FPA is committed to offering Central Kentucky families enhanced access to medical care at its Hamburg and Brannon Crossing locations, as well as online.

Requirements

Willingness to travel between both locations (Hamburg and Brannon Crossing).
Graduate of a medical office related training program or a minimum of high school graduate, preferably with medical office experience.
Ability to sit down and stand up frequently, stretch over counters, and lift loads of less than 10 pounds.
Fine motor skills necessary to operate computers for long periods of time.
Problem-solving skills necessary to assist patients with all aspects of origination of care/encounter.
Excellent customer service skills.
Ability to function as a team player.
Effective interpersonal skills required.

Responsibilities

Perform all tasks necessary to start and conclude each patient visit and provide excellent customer service.
Greet patients in a courteous and professional manner.
Update and verify patient information as needed.
Register new patients.
Scan patient identification, insurance cards, and other paperwork.
Index scanned documents to patient chart.
Continuously monitor Phreesia dashboard.
Print encounter forms as needed.
Perform insurance eligibility/benefits checks and explain to patients as needed.
Collect copays, deductibles, and previous balances.
Reconcile payments posted in Phreesia at the end of the business day.
Schedule appointments in Allscripts PM as instructed by the provider and/or requested by the patient.
Verify and ensure accuracy of prescription output in Allscripts EHR. Print and/or call in prescriptions. Obtain signature from provider for controlled prescriptions.
Provide patients with printed materials including but not limited to prescriptions, patient education, release of information forms, school/work excuses, and clinical summaries.
Assist patients with questions/concerns and appointments as needed.
Relinquish materials (i.e., medical records, drug samples, written prescriptions, etc.) to patients as directed by other departments.
Schedule and track drug representative appointment schedule. Assist drug representatives and scheduling of breakfast/luncheons. Notify staff of breakfast and lunch schedule.
Keep front office adequately stocked with patient forms.
Keep desks and lobby clean and professional at all times. Clean and straighten work areas and lobby each night at close of business.
Perform other duties and responsibilities as assigned and as required to meet service standards for check-in and check-out reception.