Front Office Lead | FPG Internal Medicine & Pediatrics @ Blackburn Point | Osprey

Sarasota Memorial Health Care System • Osprey, FL

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About The Position

The Front Office Lead conducts daily interactions in a manner that demonstrates a positive organizational attitude and effectiveness, and models the organization’s Mission, Vision, and Values. Behaviors and attitude support the system’s goals in Service, People, Finance, Quality, and Growth.

The role is responsible for patient-related activities, including scheduling, check-in, checkout, and follow-up. It serves as a liaison between the physician, patient, facility, and insurance company, and handles collection of patient payments at checkout. The position must meet compliance standards and maintain strict confidentiality when handling patients and patient information.

Requirements

• At least one year of experience in a physician office.
• Skill in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Access.
• Professional, neat appearance and strong oral and written communication skills.
• Computer, keyboard, and data-input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability and reliability.
• Knowledge of EHR/EMR.
• Knowledge of medical terminology.
• High school diploma, GED, or certificate.

Nice To Haves

• Some college or vocational training.
• Basic knowledge of third-party payers.

Responsibilities

• Schedule patients and handle patient check-in, checkout, and follow-up activities.
• Act as a liaison between the physician, patient, facility, and insurance company.
• Collect payments from patients at checkout.
• Meet compliance standards and maintain strict confidentiality of patient information.
• Model the organization’s Mission, Vision, and Values and support system goals in Service, People, Finance, Quality, and Growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED