Front Office Lead

Peregrine Hospitality

13d•Onsite

About The Position

The Front Office Lead is responsible for assisting the Front Office Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Requirements

Ability to lift and/or carry up to 50 pounds frequently to assist guests.
Ability to stand for extended periods of time.
Ability to hear, understand and communicate orally and in writing.
Ability to bend and twist, push, and pull, stoop, and kneel.
Ability to ascend and descend a ladder.

Responsibilities

Assist the Front Office Manager.
Provide attentive, courteous, and efficient service to all guests.
Maximize room revenue and occupancy.
Adhere to the company’s Service culture – 4 Keys to creating guests for life.
Participate in all resort required meetings and trainings.
Ensure smooth shift operation and report any issues to management.
Comply with Marriott Standards and regulations.
Effectively handle problems, including anticipating, preventing, identifying, and solving them.
Understand and apply complex information and data.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with all in-house groups.
Be aware of all closed out and restricted dates.
Complete and ensure proper bucket check, room rate verification report, and housekeeping report are accurately done and filed.
Maintain proper operation of the P.B.X. console and ensure all standards are met.
Establish and maintain good communications and teamwork with fellow employees and other departments.
Have knowledge of and assist in all emergency procedures.
Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
Perform, complete, and ensure all tasks and duties on the shift checklist are completed in a timely and efficient manner.
Be responsible for issued house bank.
Perform all duties of Guest Services Agent.
Run room status reports in a timely manner and relay necessary information.
Answer all guest inquiries in a timely and professional nature.
Be involved in departmental meeting, planning and execution.
Assist in training and cross-training of new hires and current employees.
Abide by all resort policies and safety rules.
Perform other duties as requested by management.