Front Office Lead

OneOncology•Athens, GA

20h•Onsite

About The Position

University Cancer & Blood Center (UCBC) is seeking a Radiation Oncology Front Office Lead. UCBC prides itself on listening, providing hope, guidance, and comfort, and making a positive impact on the lives of patients and their families. The team includes front-desk staff, counselors, nurses, technicians, and physicians. UCBC has been Northeast Georgia’s leading cancer and hematology treatment center for over 40 years, offering advanced cancer care in an atmosphere of care and compassion.

Requirements

3 years medical office lead experience
Organizational skills
Excellent computer skills

Responsibilities

Oversee front desk check-in and check-out processes.
Ensuring efficient workflows.
Train and onboard new front office staff.
Serve as the primary front-end resource for providers and staff.
Manage and monitor the clinic scheduling.
Provide coverage/manage PTO and unplanned absences.
Endure completion and accuracy of front-end workflows to include patient registration and quality measures.
Assist with scheduling inbound referrals and answering calls, appointment scheduling.
Assist with check-in and check-out duties, when necessary.
Take inventory of office supplies for ordering.
Ensure HIPAA compliance.
Assist with completing front office tasks.
Ensure upfront insurance collection at checkout.
Patient appointment reminders.
Ensures that all appointments for the day are completed and/or tasks are made for follow-up.
Send missed appointments correspondence.
Ensure end-of-day deposits are sent to the appropriate team members.