Front Office Lead

Peregrine Hospitality•Navarre Beach, FL

10h

About The Position

The Front Office Lead is responsible for assisting the Front Office Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Essential Functions Must adhere to the company’s Service culture – 4 Keys to creating guests for life. Must participate in all resort required meetings and trainings. Ensure smooth shift operation and report to the Management of any issues that may arise. Comply with Marriott Standards and regulations to encourage safe and efficient resort operations. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable. Establish and maintain good communications and teamwork with fellow employees and other departments within the resort. Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Responsible for issued house bank. Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meeting, planning and execution. Assist in training and cross training of new hires and current employees on a regular basis. Abide by all resort policies and safety rules. Perform other duties as requested by management. Physical Requirements The minimum physical requirements for this position include but are not limited to: Must be able to lift and/or carry up to 50 pounds frequently to assist guests Ability to stand for extended periods of time Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation Ability to bend and twist, push, and pull, stoop, and kneel Ascend and descend a ladder Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Disclaimer We are an Equal Opportunity Employer.â¯ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.â¯ If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected].â¯â¯â¯ Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Requirements

Must be able to lift and/or carry up to 50 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to bend and twist, push, and pull, stoop, and kneel
Ascend and descend a ladder

Responsibilities

Assisting the Front Office Manager
Providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay
Maximizing room revenue and occupancy
Adhering to the company’s Service culture – 4 Keys to creating guests for life
Participating in all resort required meetings and trainings
Ensuring smooth shift operation and report to the Management of any issues that may arise
Complying with Marriott Standards and regulations to encourage safe and efficient resort operations
Handling problems, including anticipating, preventing, identifying, and solving problems as necessary
Understanding and applying complex information, data, etc. from various sources to meet appropriate objectives
Obtaining all necessary information when taking room reservations and follow the rate-quoting scenario
Being familiar with all in-house groups
Being aware of all closed out and restricted dates
Completing and ensuring that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed
Maintaining proper operation of the P.B.X. console and ensure that all standards are met, if applicable
Establishing and maintaining good communications and teamwork with fellow employees and other departments within the resort
Having knowledge of and assist in all emergency procedures as required
Overseeing and ensuring that all guests are checked in/out in a friendly, efficient, and courteous manner
Performing, completing and ensuring that all tasks and duties on the shift checklist are completed in a timely and efficient manner
Responsible for issued house bank
Performing all duties of Guest Services Agent
Running room status reports in a timely manner and relay necessary information to affected departments and individuals
Answering all guest inquiries in a timely and professional nature
Being involved in departmental meeting, planning and execution
Assisting in training and cross training of new hires and current employees on a regular basis
Abiding by all resort policies and safety rules
Performing other duties as requested by management