Front Office Coordinator Lead

CLEAR SIGHT PARTNERS, LLC•Saint Petersburg, FL

20h•Onsite

About The Position

The Front Office Coordinator Lead is responsible for managing the front office coordinators, including employee scheduling and staff training. The Lead is the main contact person for all desk staff, physicians with scheduling concerns, as well as patients who need assistance beyond the scope knowledge of the front office staff.

Requirements

1 or more years of managerial experience in a medical office setting
2-3 years of clerical/reception experience in a medical office setting
Ability to type 40 to 50 WPM
Proficiency with standard office software applications (Outlook, Microsoft Office ®)
Detail oriented with superior organizational skills
Ability to multi-task and work across the organization
Excellent communication and interpersonal skills
Good at coordinating with others to meet collective goals
Proactive and optimistic

Nice To Haves

EMR Experience preferred

Responsibilities

Troubleshoot complex patient scenarios
Monitor patient schedule: templating, no-shows, reschedules, etc.
Ensure patient referral process is maintained in a timely manner
Ensure all patient and doctor record requests are accurate and handled in a timely manner
Create employee schedule to ensure sufficient staff is present each day
Make sure all daily collections are accurate and accounted for
Relay all pertinent policy changes and protocols to Front Office Coordinators, and monitor that new and current protocols are being followed
Assist in all essential functions of the front office staff when needed
Work closely with other supervisory staff to maintain patient satisfaction and smooth workflow
Other duties as assigned by manager or designee