Front Office Lead

COMPREHENSIVE EYECARE PARTNERS LLC GROUP•Carson City, NV

4d•Onsite

About The Position

The Front Office Lead oversees the front desk and administrative functions of a medical facility. The role combines managerial, organizational, and interpersonal skills to supervise staff, manage patient interactions, and maintain efficient administrative processes. The Front Office Lead supports the delivery of high-quality patient care and customer service while coordinating with healthcare providers, clinical staff, and other departments. The position is full-time and located at SNEC Carson City in Carson City, Nevada, with local travel only.

Requirements

High school diploma and/or GED.
Proven experience in a medical office setting, including at least 3 years in a supervisory or managerial role.
Strong leadership abilities and the ability to motivate and develop a team.
Excellent written and verbal interpersonal and communication skills.
Proficiency in medical billing software, electronic health record systems, and Microsoft Office Suite.
Knowledge of healthcare regulations, including HIPAA compliance and medical coding.
Detail-oriented, with strong organizational and problem-solving skills.
Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Commitment to high-quality patient care and customer service.

Responsibilities

Lead and manage front office staff, providing guidance, training, and performance evaluations to support productivity and adherence to protocols.
Handle patient inquiries, complaints, and concerns promptly and courteously, working to resolve issues to patients’ satisfaction.
Foster a positive work environment that encourages teamwork, professionalism, and excellent customer service.
Maintain confidentiality of patient information in accordance with HIPAA regulations.
Maintain accurate, up-to-date patient records in electronic health record systems and ensure compliance with regulatory requirements.
Develop and implement office policies, procedures, and workflows to optimize efficiency and productivity.
Monitor and manage office inventory, supplies, and equipment to support daily operations.
Identify opportunities for improvement and implement solutions to streamline processes and improve office performance.
Liaise with healthcare providers, clinical staff, and other departments to coordinate patient care and ensure effective communication.
Collaborate with internal stakeholders to address operational challenges and achieve organizational goals.
Perform other duties as assigned.