Front Office II

Beacon Oral Specialists•Stockbridge, GA

1d•Onsite

About The Position

Atlanta Oral & Facial Surgery is seeking a compassionate, discreet front office professional with strong organizational, administrative, time-management, and record-keeping skills. The role supports the efficient day-to-day administration of the healthcare facility and requires professional communication and interpersonal skills, comfort multitasking under pressure in a fast-paced environment, and the ability to respond effectively to patient emergencies. The position is based on-site in Stockbridge, Georgia, and is full-time. The schedule is Monday through Friday, with an eight-hour shift. The position requires a high school diploma or equivalent and prior experience in a healthcare or dental setting as a front office administrator, receptionist, or in a similar role. The employer provides equal employment opportunities and prohibits discrimination and harassment based on protected characteristics under applicable federal, state, and local laws.

Requirements

High school diploma or equivalent.
Proven experience as a front office administrator, receptionist, or in a similar role in a healthcare or dental setting.
Proficiency in computer software applications.
Strong organizational skills and attention to detail for managing patient records, scheduling, and administrative tasks.
Professional language and a customer-service mindset.
Effective written and verbal communication skills.
Ability to use discretion when handling sensitive information.
Excellent documentation, communication, and Microsoft Office skills.
Passion for healthcare excellence.
Ability to work on-site.
Ability to sit, stoop, turn, stand, bend, walk, hear, read, write, and keyboard; may lift up to 25 pounds.

Responsibilities

Greet patients warmly and help them feel welcome and comfortable upon arrival.
Register patients, verify insurance information, and assist with required paperwork.
Manage the appointment calendar and coordinate with oral surgeons and clinical staff to optimize availability and minimize waiting times.
Answer phone calls and respond to email inquiries promptly and professionally, providing accurate information about services, appointments, and office policies.
Maintain and update patient records accurately and confidentially, ensuring documentation is complete and organized for the clinical team.
Work with patients to verify insurance coverage, including prior authorizations and pre-determinations, and help them understand benefits and financial responsibilities.
Coordinate administrative office tasks, including ordering supplies, managing mail, and coordinating with vendors as needed.
Provide exceptional customer service, address patient concerns, resolve issues, and support a positive experience from check-in through check-out.
Follow office policies, procedures, and protocols to maintain a safe and efficient work environment.
Protect the confidentiality of doctor, staff, and patient information.
Perform other tasks as assigned by management.