Front Office Coordinator
About The Position
The Front Office Coordinator provides customer service to patients, employees, and referral sources by coordinating and administering front-office activities at an onsite clinic. The role supports clinic administrative operations, including appointment scheduling, insurance eligibility verification, collecting patient payments, handling telephone and digital communications, and managing referrals. For patient check-in, the coordinator schedules appointments, verifies insurance, creates new patient charts, maintains digital records, scans and files documents, checks information for accuracy and completeness, manages incoming calls and e-faxes, and follows up on outstanding information requests. For patient check-out, the coordinator posts over-the-counter payments, coordinates with clinical staff regarding services in progress, schedules return appointments, and obtains necessary signatures. Assigned tasks must be completed promptly. The position is based in Brandon, requires mandatory onsite attendance, and includes initial training at the corporate office in North Tampa. The work takes place in a well-lighted office with moderate noise. The role involves sitting for approximately 90 percent of the day, with walking or standing for the remainder, and continuous hand use for keyboarding and data entry.
Requirements
- Bilingual in English and Spanish; mandatory.
- High school diploma; required.
- Experience in reception and/or customer service duties in a high-volume environment.
- Strong written and verbal communication skills.
- Strong interpersonal skills focused on customer service.
- Proficiency with Windows-based office technologies, including Word and Excel, email, and web-based portals.
- Ability to use computers, scanners, signature pads, and phone systems.
- Ability to plan, organize, delegate, and supervise.
- Problem-solving ability.
- Ability to read, concentrate, interpret and analyze information, and apply it to procedures.
- Ability to prioritize multiple requests, stay organized, and adjust to change.
- Ability to interact effectively with patients, medical and administrative staff, and the public.
- Ability to maintain stamina and work through the day's workflow.
- Ability to meet deadlines and handle confidential information.
Nice To Haves
- Healthcare industry experience.
- Ability to type 40 words per minute accurately; preferred.
- Understanding of medical reimbursement and terminology.
Responsibilities
- Provide customer service to patients, fellow employees, and referral sources.
- Coordinate and administer front-office and clinic administrative activities.
- Schedule patient appointments and return appointments.
- Verify insurance eligibility and maintain accurate patient information.
- Create new patient charts and maintain digital patient records.
- Scan and file patient documents and manage incoming and outgoing e-faxes.
- Manage incoming telephone calls and respond to inquiries through phone and digital platforms.
- Manage referrals and outstanding requests for information.
- Collect and post over-the-counter patient payments.
- Coordinate with clinical staff regarding services in progress.
- Obtain necessary signatures during patient check-out.
- Complete assigned tasks in a timely manner and maintain the work schedule.
- Handle confidential information, meet deadlines, and adjust to changing requirements and stress.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
