Front Office Coordinator

Medi-Weightloss•Elk Grove Village, IL

6d•$24 - $26

About The Position

The Front Office Coordinator is a patient-facing role at a growing clinic, responsible for creating a welcoming experience and helping patients stay on track with their care. The coordinator opens the clinic, prepares schedules and encounter forms, checks supplies, and ensures the clinic is ready before the first patient arrives. They check patients in, complete assessments, collect payments, and communicate balances. The role owns patient communications and scheduling, including confirming appointments, following up with no-shows and overdue patients, booking visits, and quickly rescheduling cancellations. It also involves educating patients about and selling injection packages, vitamins, shakes, and supplements. At the end of the day, the coordinator reconciles payments, counts the cash drawer, submits claims, reviews billing, and prepares the next day's schedule. The coordinator also asks patients for Google reviews at appropriate moments. No prior medical experience is required; experience in a busy front desk, sales, customer service, or another fast-paced service role is welcome.

Requirements

Strong multitasking ability and composure in a busy environment.
Handles stress well and remains motivated during busy days.
Punctuality and consistent on-time attendance.
Self-accountability and ownership of work without reminders.
Comfort with sales and value-based conversations.
Strong scheduling skills and ability to maintain a full, organized calendar.
Experience in a clinic, medical office, or another fast-paced patient- or customer-facing role; no prior medical experience is required.
Warm, confident, and persistent phone manner without being pushy.
Ability to learn new software quickly.
Accurate, real-time documentation and pride in maintaining clean records.
Enjoys working with people and helping them feel cared for.

Responsibilities

Open the clinic and prepare the day's operations by reviewing the schedule, preparing encounter forms, checking supplies, and ensuring readiness before the first patient arrives.
Check patients in, complete assessments, collect payments, and communicate account balances in real time.
Manage phone communications, including confirming appointments, calling no-shows, converting new leads into booked visits, and following up weekly with overdue patients.
Keep the schedule full and organized by quickly rescheduling cancellations, booking midweek injections, and ensuring patients do not fall through the cracks.
Educate patients about and sell injection packages, vitamins, shakes, and supplements.
Close the clinic by reconciling payments, counting the cash drawer, submitting claims, reviewing billing, and preparing the next day's schedule.
Ask patients for Google reviews at appropriate moments, such as after milestones, successful visits, and patient wins.
Document work in real time and maintain clean, accurate records.