Front Office Coordinator

Together Women's Health, LLC•Smyrna, TN

22d

About The Position

The Perinatal Group, a practice partner of Together Women’s Health, is seeking a highly organized, professional, and friendly Front Office Coordinator for its growing women’s health practice. The coordinator is the first point of contact for patients and helps create a positive patient experience in a fast-paced clinical environment. The role involves patient reception, phone and appointment management, insurance verification and payment collection, accurate EMR data entry, and coordination with clinical and administrative teams. The coordinator also supports front desk operations, helps train new team members, covers for colleagues during vacations or call-ins, and helps address patient concerns. This is a full-time position. Benefits include medical, dental, and vision coverage; a retirement plan with a company match; life insurance; paid time off; and short- and long-term disability coverage. Together Women’s Health is an equal opportunity employer committed to diversity and inclusion.

Requirements

At least 2 years of front office experience in a medical setting; OB/GYN experience preferred.
Proficiency with EMR systems; Athena is a plus.
Proficiency with Microsoft Office Suite.
Exceptional customer service and interpersonal skills.
Strong organizational skills and ability to manage multiple priorities.
Knowledge of medical terminology and insurance verification processes.
Friendly, compassionate, and patient-focused demeanor.
Reliable and punctual, with the ability to work independently or as part of a team.
Detail-oriented, with a commitment to accuracy and professionalism.
Proactive approach to problem-solving and workflow improvement.

Nice To Haves

OB/GYN front office experience.
Experience with Athena EMR.

Responsibilities

Greet patients and visitors warmly and maintain a welcoming, professional atmosphere.
Answer and route phone calls and respond to patient inquiries with empathy and accuracy.
Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits.
Verify insurance, collect copays and balances, and accurately enter patient information into the EMR.
Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness.
Complete check-in and check-out processes correctly and promptly.
Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow.
Maintain patient confidentiality and comply with HIPAA and company policies.
Assist in training new front desk team members and serve as a front desk support contact.
Cover for team members during vacations or call-ins.
Help resolve patient concerns or escalate issues to the appropriate person.
Perform other assigned job duties.