Front Office Coordinator

Athletico Physical Therapy • Glenview, IL

11d • $17 - $24

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while delivering a seamless front-office experience. The role maintains compliance and data integrity and supports revenue cycle performance. It reports directly to the Clinic Manager and collaborates with clinical teams, receiving functional and technical support from the Patient Experience Specialist (PES).

The position requires availability for a rotating Monday-through-Friday schedule, which may be 7:00 a.m. to 3:30 p.m. or 9:30 a.m. to 6:00 p.m. The work takes place in a standard office environment with low noise and little to no extraordinary environmental factors. The role involves patient-facing customer service, registration, insurance verification, scheduling, payment collection, and coordination with clinic and revenue-cycle teams.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience.
• Excellent customer service skills and demonstrated ability to resolve issues promptly in a high-volume, patient-facing environment.
• Proficiency with Microsoft Office, including Outlook and Excel; the broader role requirements also specify Outlook, Excel, Word, and collaboration tools such as Teams.
• Ability to use EMR/EHR systems and scheduling platforms and navigate dashboards and reporting tools for data accuracy.
• Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
• Working knowledge of HIPAA compliance and patient privacy standards.
• Strong written and verbal communication skills, including ability to explain financial responsibilities and digital tools clearly to patients.
• Strong organizational and time-management skills, with attention to detail and accurate data entry.
• Ability to meet or exceed performance metrics and adapt to continuous process improvements.
• Ability to read, write, and speak English proficiently.
• Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating verbally and in writing, and using fine motor skills such as hand manipulation and keyboarding.
• Ability to see at close range and at a distance, with peripheral vision, depth perception, and ability to adjust focus.
• Availability to work a rotating schedule Monday through Friday.

Nice To Haves

• 1–2 years of healthcare administration experience.
• Knowledge of healthcare insurance benefits and coverage.
• Experience requesting and managing customer payments.

Responsibilities

• Deliver a welcoming front-office experience, resolve issues promptly, and support positive patient interactions.
• Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Explain financial responsibilities, payment options, and digital tools such as the patient portal to patients.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to support provider availability and patient access in accordance with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate when needed.
• Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
• Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
• Participate in ongoing training and cross-training to maintain proficiency and support team flexibility.
• Provide Rehab Aide cross-training on front-office duties.

Benefits

• Medical and prescription coverage, dental insurance, and vision insurance, with eligibility beginning on the first day of employment.
• Health Savings Account, Healthcare Flexible Spending Account, and Dependent Care Flexible Spending Account.
• Progyny fertility benefit.
• Critical illness, accident, and hospital indemnity insurance.
• Company-paid basic life and AD&D insurance.
• Supplemental life insurance for employees, spouses, and children.
• Company-paid short-term and long-term disability coverage, with a long-term disability buy-up option.
• Company-paid maternity and parental leave.
• Adoption and surrogacy expense reimbursement.
• KinderCare discount.
• Legal and credit monitoring.
• 15 days of PTO, accruing immediately upon hire.
• Six major holidays off plus two floating holidays yearly.
• Additional compensation opportunities on top of base pay.
• Bereavement time off and resources.
• Pre-tax commuter transit and parking benefits.
• 401(k) retirement plan for employees age 21 and older, with a per-pay company match.
• SoFi financial wellness tools and loan resources.
• HUSK fitness resources and gym discounts.
• Home, auto, and pet insurance.
• Employee Assistance Program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED