Front Office Coordinator

Athletico Physical Therapy • Michigan City, IN

12d • $15 - $24

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while providing a seamless, exceptional front-office experience. The role maintains compliance and data integrity and supports revenue cycle performance. The PEC reports directly to the Clinic Manager and collaborates with clinical teams, receiving functional and technical support from the Patient Experience Specialist (PES).

This is a full-time position. The work takes place in a standard office environment with low noise and little to no extraordinary environmental factors. The position involves extended periods at a desk as well as moving around the office and completing other office activities.

Athletico’s mission is “Extraordinary people improving lives.” The organization describes its work as providing life-changing care and supporting patients’ recovery and transformation.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience.
• Excellent customer service and issue-resolution skills in a high-volume, patient-facing environment.
• Proficiency with electronic medical record (EMR/EHR) systems and scheduling platforms, and ability to use dashboards and reporting tools for data accuracy.
• Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
• Working knowledge of HIPAA compliance and patient privacy standards.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
• Excellent written and verbal communication skills, including explaining financial responsibilities and digital tools to patients clearly.
• Strong organizational and time-management skills, with attention to detail and data-entry accuracy.
• Ability to meet or exceed performance metrics, including registration accuracy and collection targets, and adapt to continuous process improvements.
• Ability to read, write, and speak English proficiently.
• Ability to perform office activities involving extended periods of remaining stationary, stooping, kneeling or crouching, traveling around the office, communicating verbally and in writing, and fine motor skills including hand manipulation and keyboarding.
• Ability to see at close range and at a distance, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• 1–2 years of healthcare administration experience.
• Knowledge of healthcare insurance benefits and coverage.
• Experience requesting and managing customer payments.

Responsibilities

• Welcome patients, resolve issues promptly, and provide a positive front-office experience at every touchpoint.
• Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Explain patients’ financial responsibilities and payment options and help them use digital tools such as the patient portal.
• Collect payments at the time of service and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access in accordance with organizational standards.
• Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate as needed.
• Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
• Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
• Participate in ongoing training and cross-training to maintain front-office proficiency and support team flexibility.
• Provide Rehab Aide cross-training on front-office duties.

Benefits

• Medical and prescription coverage, with eligibility beginning on the first day of employment.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
• Progyny fertility benefit.
• Critical illness, accident, and hospital indemnity insurance.
• Company-paid basic life and AD&D insurance.
• Supplemental life insurance for employees, spouses, and children.
• Company-paid short-term and long-term disability insurance, with a long-term disability buy-up option.
• Company-paid maternity and parental leave.
• Adoption and surrogacy expense reimbursement.
• KinderCare discount.
• Legal and credit monitoring.
• 15 days of PTO, accruing immediately upon hire.
• Six major holidays off and two floating holidays yearly.
• Additional compensation opportunities on top of base pay.
• Bereavement time off and resources.
• Pre-tax commuter transit and parking benefits.
• 401(k) retirement plan for employees age 21 and older, with a company match each pay period.
• SoFi financial wellness tools and loan resources.
• HUSK fitness resources and gym discounts.
• Home, auto, and pet insurance.
• Employee Assistance Program (EAP).
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED