Front Office Coordinator

SENTA Partners•Charlotte, NC

23d

About The Position

The Front Office Coordinator at CornerStone Ear, Nose & Throat is the first point of contact for patients, visitors, and staff. The role supports the smooth and efficient operation of the practice by managing front-office tasks, providing excellent customer service, and supporting the clinical team. The coordinator schedules appointments, manages patient information, and facilitates communication between patients and medical staff. CornerStone Ear, Nose & Throat, an affiliate of SENTA Partners, provides specialized ENT care to communities in Charlotte, Monroe, and Indian Land. SENTA Partners is a management services organization supporting ENT and Allergy private practices. The stated schedule is Monday through Thursday, 7:30–5:00, and Friday, 7:30–12:30.

Requirements

High school diploma or equivalent.
Previous experience in a front-office, administrative, or customer-service role; medical-setting experience is preferred.
Strong communication and interpersonal skills with a customer-focused attitude.
Ability to multitask and manage a busy front-office environment with attention to detail.
Proficiency with practice management software and Microsoft Office Suite.
Ability to work effectively independently and as part of a team.
Professional appearance and demeanor, with a commitment to providing a positive patient experience.
Strong organizational and time-management skills.

Nice To Haves

Additional education in medical office administration.
Experience in a medical setting.
Knowledge of medical terminology and insurance procedures.

Responsibilities

Greet and check in patients in a friendly and professional manner.
Schedule, reschedule, and cancel patient appointments.
Answer incoming phone calls, respond to inquiries, and direct calls as needed.
Collect and verify patient information, including insurance details and demographics.
Maintain accurate and confidential patient records in the practice management system.
Process patient payments, handle billing inquiries, and provide receipts.
Coordinate communication between the front office, clinical staff, and physicians.
Monitor and maintain the cleanliness and organization of the front office area.
Assist patients with completing required forms and paperwork.
Manage office supplies and ensure they are available for front-office operations.
Address patient concerns or complaints empathetically and escalate issues when necessary.
Support administrative needs, including data entry, filing, and correspondence.
Follow HIPAA regulations and company policies concerning patient information and confidentiality.