Front Office Coordinator

Family Allergy & Asthma•Louisville, KY

6d•Onsite

About The Position

The Front Office Coordinator performs front-office functions under the direction of managers and/or directors. The role interacts respectfully with staff at all levels, assists as needed during assigned hours, participates in department activities, promotes patient independence and socialization, and advocates for patients’ quality of life while complying with applicable laws, regulations, and organizational standards and supporting the company’s core values. The position is based at 9800 Shelbyville Rd, Suite 220, Louisville, Kentucky, and travels to satellite clinic locations as scheduled. Family Allergy & Asthma is a patient-centered allergy and asthma practice group founded in 1979, serving patients across Arkansas, Florida, Illinois, Indiana, Kentucky, Missouri, Ohio, Pennsylvania, and Tennessee. Its services include allergy and asthma evaluation and treatment, environmental, food, and drug allergy testing, pulmonary function testing, high-risk food challenges, sublingual immunotherapy, aspirin desensitization, and food immunotherapy. The schedule is Monday through Friday, 7:40 a.m. to 5:00 p.m. The position is hourly and non-exempt.

Requirements

High school diploma or equivalent.
Strong computer skills.
Previous customer service experience.
Valid driver’s license.
Ability to travel to satellite offices as needed.
Ability to fluently speak and read English.
Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals.
Effective verbal and written communication with staff and patients at all levels.
Quick learner who is organized and team oriented.

Nice To Haves

Prior medical office experience.

Responsibilities

Check patients in and out.
Copy and scan insurance cards and take patient photos.
Collect co-pays and deductibles, post payments to patient accounts, and encourage patient portal use.
Ensure required consent forms are signed.
Balance money collected at the end of the day and prepare the deposit.
Answer telephone calls, handle them appropriately, and schedule appointments for new and existing patients.
Enter patient demographic, insurance, and referral information into IMS.
Prepare the front desk before clinic starts by confirming benefits for testing patients, printing schedules, unrolling phones when applicable, preparing paperwork, and checking messages.
Scan testing sheets and other paperwork as needed.
Cancel and reschedule appointments as needed.
Manage medical-record requests, phone messages and reminders, chart views, and scanning old charts into IMS as requested.
Process Allergy Zone purchases.
Complete individually assigned front-office tasks, including reminders and cancellations, failed faxes, online surveys, DOMA calls, returned mail, website appointment requests, insurance-needed reminders, night calls, recall cards, adding new referring providers to IMS, recall reports, and patient portal responses.
Maintain and follow HIPAA policies and procedures.
Travel to satellite clinics as scheduled.
Adhere to the attendance policy and participate in department activities.