Front Office Coordinator - Mission

XCELL ORTHOPAEDICS INSTITUTE OF SPORTS PERFORMANCE•McAllen, TX

25d

About The Position

The Front Office Coordinator supports the smooth and efficient operation of the front office at an outpatient orthopedic physical therapy center serving patients of all ages with musculoskeletal dysfunctions and pain. As the first point of contact for patients, this role provides professional, warm customer service and manages communications. The coordinator organizes daily front desk activities, coordinates appointments, and supports administrative functions to improve office productivity. The role helps maintain a welcoming and organized environment and requires proactive multitasking, attention to detail, and collaboration.

Requirements

High school diploma or equivalent required.
Proven experience in a front office, receptionist, or administrative support role.
Strong proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Familiarity with basic office equipment.
Excellent verbal and written communication skills.
Ability to manage multiple tasks simultaneously while maintaining a professional demeanor.

Nice To Haves

Associate degree or higher.
Experience working in a corporate or mission-driven environment.
Additional language skills beyond English.

Responsibilities

Greet and assist patients promptly and courteously, creating a positive first impression.
Manage incoming calls, emails, and correspondence, directing them efficiently to the appropriate departments or personnel.
Schedule and coordinate appointments.
Maintain and update patient records.
Collaborate with various departments to support office operations.
Ensure assigned tasks and assignments are completed.