Front Office Coordinator

The US Oncology Network•Valparaiso, IN

3d•Onsite

About The Position

The Front Office Coordinator coordinates and operates front office functions, serving as a liaison among physicians, patients, and office staff. The role assists with developing and administering office policies and procedures and supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. The position coordinates office procedures with medical staff and the billing office, helps ensure accurate and timely billing and authorization processes, oversees insurance verification and patient financial counseling, and maintains awareness of current healthcare and billing practices. It is an in-office position at Northwest Cancer Centers.

Requirements

High school diploma or equivalent.
At least three years of medical office experience.

Responsibilities

Coordinate office procedures with medical staff and the billing office to ensure smooth information flow between departments.
Participate in completing assigned items on the month-end close checklist to meet or exceed corporate timelines.
Implement and comply with Company Reimbursement Policies and Procedures to maximize efficiency.
Review attorney requests and records to ensure proper authorization and complete documentation.
Oversee insurance verification and patient financial counseling so patients are informed of their financial obligations.
Ensure authorizations are obtained in a timely manner.
Review posting of charges from encounter forms and hospital charges within 24 hours.
Review daily encounter forms for completeness and accuracy and follow up with appropriate people to obtain missing information.
Maintain knowledge of current healthcare and billing trends and practices.
Assist in developing and administering office policies and procedures.
Support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.