Front Office Coordinator

Athletico•Plano, TX

13d

About The Position

Athletico is seeking a Patient Experience Coordinator (PEC) to ensure accurate patient intake and financial clearance while delivering a seamless, exceptional front-office experience. The role supports compliance, data integrity, and revenue cycle performance through patient registration, insurance verification, payment collection, scheduling, and communication. It reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES). The position is full-time and offers an hourly base pay range of USD $15.00 to $23.50. Individual base pay depends on factors including work location, role complexity, responsibilities, and relevant experience and skills. Additional compensation opportunities may be available, subject to applicable program rules and location.

Requirements

High school diploma or GED.
1–2 years of customer service experience required.
Excellent customer service skills and the ability to promptly resolve issues in a high-volume, patient-facing environment.
Proficiency with Microsoft Office, including Outlook and Excel; familiarity with Word and collaboration tools such as Teams.
Ability to use electronic medical record (EMR/EHR) systems and scheduling platforms, and navigate dashboards and reporting tools.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Strong written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly.
Strong organizational and time-management skills, with attention to detail and data-entry accuracy.
Ability to meet or exceed performance metrics and adapt to continuous process improvements.
Ability to read, write, and speak English proficiently.
Ability to perform office activities including remaining stationary for extended periods, stooping, kneeling, crouching, moving around the office, communicating verbally and in writing, and fine hand manipulation and keyboarding.
Ability to see at close range and at a distance, use peripheral vision and depth perception, and adjust focus.

Nice To Haves

Knowledge of healthcare insurance benefits and coverage.
Experience requesting and managing customer payments.
1–2 years of healthcare administration experience.

Responsibilities

Greet patients warmly, resolve issues promptly, and provide positive interactions throughout the front-office experience.
Complete patient intake and registration, including demographic verification, insurance eligibility checks, and authorization requirements.
Explain patients’ financial responsibilities and payment options, and help them use digital tools such as the patient portal.
Collect time-of-service payments and meet established collection targets.
Manage clinic scheduling workflows to support provider availability and patient access in accordance with organizational standards.
Monitor key performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction.
Work with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate when needed.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities in coordination with the clinical team.
Participate in ongoing training and cross-training to maintain front-office proficiency and support team flexibility.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription coverage, with eligibility beginning on the first day of employment.
Dental and vision insurance, with eligibility beginning on the first day of employment.
Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance; supplemental life insurance options for employees, spouses, and children.
Company-paid short-term and long-term disability insurance, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of PTO, accruing immediately upon hire.
Six major holidays off plus two floating holidays yearly.
Additional compensation opportunities beyond base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) with a per-pay company match for employees age 21 and older.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program (EAP).
Employee discount program.