Front Office Coordinator

E.N.T. Specialty Partners•Silver Spring, MD

12d•Onsite

About The Position

The Front Office Coordinator helps ensure a smooth, efficient, and professional front desk experience for patients in an on-site clinical office. The role oversees daily front office workflow, supports patient service and administrative operations, trains new staff, troubleshoots workflow issues, manages point-of-service collections, and resolves or escalates patient concerns. The coordinator may also assist with recruitment in collaboration with the Practice Leader or Front Office Supervisor. This is a part-time position scheduled Wednesday through Friday during daytime hours. Occasional after-hours meetings may be required. Responsibilities may evolve to meet changing clinic needs.

Requirements

High school diploma or GED required.
Experience in a front office or medical office required.
Strong communication, time management, and active listening skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Strong customer service skills.
Proficiency with office software such as MS Office and Teams, and scheduling systems.
Ability to train others, support team operations, and resolve workflow issues.
Ability to remain focused for extended periods and manage multiple tasks efficiently.
Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
Demonstrate professionalism, confidentiality, accuracy, compassion, a positive attitude, and teamwork.
Ability to sit for extended periods, move throughout the office as needed, perform light lifting, and use manual dexterity for frequent computer and phone use.

Nice To Haves

Associate degree or relevant certification.
Coordinator or leadership experience.

Responsibilities

Oversee daily front office operations to ensure efficient workflow and high-quality patient service.
Greet and check in patients, verify insurance, and process payments.
Manage scheduling, phone calls, and appointment coordination.
Manage referrals and explain appointment details.
Coordinate daily front office workflow, including assigning tasks and prioritizing patient service needs.
Serve as a liaison between providers, clinical staff, and administrative teams to support seamless communication.
Train and mentor new front office staff on policies, procedures, and systems.
Monitor front office supplies and coordinate ordering materials as needed.
Generate and review daily reports to ensure scheduling accuracy and support revenue cycle tasks.
Escalate issues related to patient service, scheduling conflicts, or process inefficiencies.
Assist with recruitment by partnering with the Practice Leader or Supervisor to interview candidates and provide feedback.
Address patient complaints and concerns, resolving or escalating them as appropriate.
Perform additional duties as assigned to support the changing needs of the clinic and the team.