Front Office Coordinator

Athletico • Oak Park, IL

17d • $17 - $24

About The Position

The Front Office Coordinator, identified in the position summary as the Patient Experience Coordinator (PEC), supports accurate patient intake and financial clearance while providing a seamless front-office experience. The role maintains compliance and data integrity and supports revenue cycle performance. It reports directly to the Clinic Manager, collaborates with clinical teams, and receives functional and technical support from the Patient Experience Specialist (PES). Fluency in Spanish is required. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m.

The coordinator greets patients, handles registration and insurance processes, explains financial responsibilities and payment options, collects payments, manages scheduling, and monitors performance indicators. The role also coordinates communication with referral sources, supports patient engagement activities, uses EMR and reporting tools, and participates in training and cross-training. The stated hourly pay range is $16.60 to $23.50.

Requirements

• High school diploma or GED.
• Fluency in Spanish, as stated in the position overview.
• 1–2 years of customer service experience required.
• Ability to read, write, and speak English proficiently.
• Excellent customer service and issue-resolution skills in a high-volume, patient-facing environment.
• Proficiency with electronic medical record systems and scheduling platforms, and ability to use dashboards and reporting tools.
• Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
• Working knowledge of HIPAA compliance and patient privacy standards.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
• Strong written and verbal communication skills, including the ability to explain financial responsibilities and digital tools clearly to patients.
• Strong organization, time management, attention to detail, and data-entry accuracy.
• Ability to meet or exceed performance metrics and adapt to process improvements.

Nice To Haves

• 1–2 years of healthcare administration experience preferred.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience requesting and managing customer payments preferred.

Responsibilities

• Provide a welcoming front-office experience, resolve patient issues promptly, and support positive interactions.
• Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Explain patient financial responsibilities, payment options, and digital tools such as the patient portal.
• Collect payments at the time of service and meet established collection targets.
• Manage clinic scheduling workflows to support provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve or escalate insurance and scheduling issues.
• Use EMR systems, dashboards, and reporting tools to track outcomes, identify discrepancies, and support improvement initiatives.
• Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
• Participate in ongoing training and cross-training programs.
• Provide Rehab Aide cross-training on front-office duties.

Benefits

• Medical and prescription coverage, with eligibility beginning on the first day of employment.
• Dental and vision insurance, with eligibility beginning on the first day of employment.
• Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
• Progyny fertility benefit.
• Critical illness, accident, and hospital indemnity insurance.
• Company-paid basic life and AD&D insurance; supplemental life insurance for employees, spouses, and children.
• Company-paid short- and long-term disability, with a long-term disability buy-up option.
• Company-paid maternity and parental leave.
• Adoption and surrogacy expense reimbursement.
• KinderCare discount.
• Legal and credit monitoring.
• 15 days of PTO, accruing immediately upon hire.
• Six major holidays off and two floating holidays annually.
• Additional compensation opportunities beyond base pay.
• Bereavement time off and resources.
• Pre-tax commuter benefits for transit and parking.
• 401(k) retirement plan for employees age 21 and older, with a company match each pay period.
• SoFi financial wellness tools and loan resources.
• HUSK fitness resources and gym discounts.
• Home, auto, and pet insurance.
• Employee Assistance Program (EAP).
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED