Front Office Coordinator

SENTA Partners • Sumter, SC

13d

About The Position

The Front Office Coordinator at SENTA Partners is the first point of contact for patients, visitors, and staff and helps ensure the smooth, efficient operation of the practice. The role manages front office tasks, provides excellent customer service, supports the clinical team, schedules appointments, maintains patient information, and facilitates communication between patients and medical staff. The position is with South Carolina ENT (SCENT), an otolaryngology practice serving the greater Columbia community and an affiliate of SENTA Partners.

Requirements

• High school diploma or GED.
• Knowledge of standard clinic practices, policies, and procedures.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information to customers, clients, and peers.
• Ability to work effectively independently and as part of a team.
• Strong organizational skills and ability to multitask.
• Knowledge of MS Office and Electronic Medical Records (EMR).

Nice To Haves

• Medical reception experience.

Responsibilities

• Greet and check in patients in a friendly and professional manner.
• Schedule appointments and manage rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain accurate and confidential patient records in the practice management system.
• Process patient payments, handle billing inquiries, and provide transaction receipts.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with required forms and paperwork.
• Manage office supplies and ensure they are available for front office operations.
• Handle patient concerns or complaints empathetically and escalate issues when necessary.
• Support practice administration through data entry, filing, and correspondence.
• Follow HIPAA regulations and company policies concerning patient information and confidentiality.

Benefits

• Comprehensive health benefits, including medical, dental, and vision.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Short- and long-term disability.
• Holidays and paid time off (PTO).
• Employee Assistance Program (EAP).
• Retirement Contribution Program with 401(k) match.
• Monday–Friday schedule with half-day Fridays at some offices, which close at 1 p.m.
• No weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED