Front Office Coordinator

Pacific Neuropsychiatric Specialists Inc • Orange, CA

18d • $23 - $24

About The Position

The Front Office Coordinator is the first point of contact in a fast-paced mental health setting and handles front desk operations, including patient check-in and check-out, appointment scheduling, insurance benefit verification, payment collection, and patient communications. The role requires strong multitasking, communication, and organizational skills. The ideal candidate is friendly, dependable, and experienced in a medical or psychiatric office setting.

The position also supports clinic operations by maintaining accurate patient records, managing documents and faxes, keeping the front desk organized, and collaborating with clinical and administrative staff. The coordinator may float to other clinic locations when coverage is required.

Requirements

• High school diploma required.
• Prior experience in a medical or behavioral health office.
• Strong customer service and interpersonal skills.
• Clear verbal and written communication skills.
• Comfort handling high call volume and patient traffic.
• Ability to multitask without sacrificing accuracy.
• Proficiency with computers and EHR systems.
• Professional demeanor with patients, providers, and leadership.
• Demonstrated experience with patient check-in and check-out, copay or cash collection, and appointment scheduling.
• Prior use of an electronic health record system required.

Nice To Haves

• College or college-equivalent education preferred.
• At least one year of experience in a medical, behavioral health, or outpatient clinic front office setting strongly preferred.
• Experience verifying insurance benefits and handling intake documentation preferred.
• eCW experience strongly preferred.
• BLS/CPR certification preferred but not required.

Responsibilities

• Greet patients professionally and create a welcoming front office experience.
• Upload and verify demographic information.
• Manage new patient intake forms and questionnaires.
• Ensure required documentation is completed before visits.
• Collect copays and cash payments at the time of service.
• Review balances and provide receipts as needed.
• Schedule follow-up appointments at check-out.
• Confirm upcoming appointments through outbound calls or messaging.
• Contact patients on waitlists to fill open provider slots.
• Answer incoming calls and respond to voicemails in a timely manner.
• Route patient questions or messages appropriately.
• Verify patient insurance benefits before visits.
• Identify eligibility issues and escalate them as needed.
• Manage unreviewed documents within eCW.
• Handle fax intake, routing, and documentation.
• Maintain accurate and up-to-date patient records.
• Maintain front desk organization and workflow efficiency.
• Support clinic operations during high-volume periods.
• Float to other clinic locations when coverage is required.
• Collaborate with clinical and administrative staff as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED