Front Office Coordinator

Athletico•Hephzibah, GA

17d

About The Position

Athletico’s Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while providing a seamless front-office experience. The role supports compliance, data integrity, and revenue cycle performance through patient registration, insurance verification, payment collection, scheduling, and patient communication. The PEC reports directly to the Clinic Manager, collaborates with clinical teams, and receives functional and technical support from the Patient Experience Specialist (PES). The position also supports clinic engagement through patient milestone and holiday celebrations, helps communicate patient progress notes and plans of care to referral sources, and cross-trains Rehab Aides on front-office duties. The role is based in a standard office environment with low noise and few unusual environmental factors.

Requirements

High school diploma or GED.
1–2 years of customer service experience required.
Proficient with Microsoft Office, including Outlook and Excel.
Excellent customer service skills and ability to resolve issues promptly in a high-volume, patient-facing environment.
Ability to use EMR/EHR systems and scheduling platforms, and navigate dashboards and reporting tools.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
Excellent written and verbal communication skills, including explaining financial responsibilities and digital tools to patients.
Strong organizational and time-management skills, with attention to detail and data-entry accuracy.
Ability to meet or exceed performance metrics and adapt to continuous process improvements.
Ability to read, write, and speak English proficiently.
Ability to perform office activities including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating verbally and in writing, and fine hand manipulation and keyboarding.
Ability to see at close range and at a distance, use peripheral vision and depth perception, and adjust focus.

Nice To Haves

Knowledge of healthcare insurance benefits and coverage.
Experience requesting and managing customer payments.
1–2 years of healthcare administration experience preferred.

Responsibilities

Greet patients warmly, resolve issues promptly, and provide a positive front-office experience.
Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
Explain patient financial responsibilities, payment options, and digital tools such as the patient portal.
Collect time-of-service payments and meet established collection targets.
Manage clinic scheduling workflows to support provider availability and patient access.
Monitor key performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve or escalate insurance and scheduling issues.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
Participate in ongoing training and cross-training programs.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription coverage, dental insurance, and vision insurance; eligibility begins on the first day of employment.
Health Savings Account, Healthcare Flexible Spending Account, and Dependent Care Flexible Spending Account.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance, with supplemental life insurance options for employees, spouses, and children.
Company-paid short-term and long-term disability, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of PTO, with accrual beginning immediately upon hire.
Six major holidays off plus two floating holidays each year.
Additional compensation opportunities on top of base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) retirement plan for employees age 21 and older, with a company match each pay period.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program (EAP).
Employee discount program.