Front Office Coordinator

University of Oklahoma•Norman, OK

22d•$18

About The Position

The Front Office Coordinator opens and closes the International Student Services (ISS) front office each day and helps create a welcoming environment for international students. Under general supervision, the coordinator supports ISS staff and students and helps ensure the smooth operation of the office. The role includes administrative support, reception, appointment scheduling, records and correspondence management, office supplies, event coordination, and supervision of student workers. The position works Monday through Friday on a standard, fixed schedule. Travel is not required.

Requirements

High school diploma or GED.
At least 24 months of office, clerical, or administrative experience.
A valid driver's license may be required for specific duties at locations requiring vehicle operation; employees assigned to those locations must possess and maintain an active, valid license.

Responsibilities

Open and close the International Student Services front office each day.
Provide administrative support, including resolving routine questions and problems, maintaining files, scheduling appointments, reception, inventory management, typing, preparing reports, and handling correspondence.
Maintain office files, including files that may contain confidential information.
Schedule appointments for ISS staff using an online schedule and ensure administrative details are completed.
Receive incoming calls, including student inquiries and requests, and refer callers to the appropriate person.
Record messages or respond to callers with routine information.
Maintain confidentiality of student information in accordance with FERPA regulations.
Provide information about the location or availability of materials, resources, and services.
Monitor and order office supplies and complete requisitions.
Prepare, review, and respond to routine correspondence for office personnel.
Open, route, and prepare incoming and outgoing mail.
Prepare reports, make copies, and assemble materials.
Run errands for the department as needed.
Plan and organize meetings and programs.
Organize and execute an event to collect new international student arrival documents.
Hire, train, and supervise student workers.
Make travel arrangements.
Understand office procedures and basic immigration regulations.
Understand and implement internal policies regarding international students.
Perform related duties as assigned to fulfill the position's function.