Front Office Coordinator
Diamond Physical Therapy•Algonquin, IL
•$17 - $19
About The Position
Diamond Physical Therapy is seeking a motivated, detail-oriented Front Office Coordinator to support daily operations across its busy outpatient physical therapy clinics. The role helps create an organized, welcoming, patient-focused environment and supports a positive experience from patients’ arrival through their interactions with the clinic. The coordinator works closely with therapists, administrative staff, and the Front Office Manager to keep clinic operations efficient and patient care seamless.
Requirements
- At least 1 year of experience in a medical office, outpatient therapy practice, or other healthcare setting.
- Strong computer skills.
- Excellent communication, organization, and problem-solving abilities.
- Detail-oriented, proactive, and adaptable.
- Professional and positive demeanor.
- Ability to manage multiple priorities in a fast-paced clinic environment and communicate calmly and professionally.
- Ability to discuss insurance information and patient financial responsibilities with confidence and compassion.
Nice To Haves
- Experience with insurance verification, scheduling, and collecting patient payments.
- Familiarity with electronic medical records (EMR) and practice management software.
Responsibilities
- Verify insurance information and obtain required documentation.
- Accurately collect patient co-pays, deductibles, balances, and other financial responsibilities.
- Explain patient financial obligations clearly, courteously, and professionally.
- Maintain accurate insurance and patient demographic information.
- Maintain patient records while ensuring HIPAA compliance.
- Complete administrative tasks, including scanning, filing, faxing, and managing incoming communications.
- Monitor waiting areas and front desk workflow to maintain an organized, welcoming environment.
- Collaborate with clinical staff and the Front Office Manager to support efficient daily operations.
- Assist with special projects and additional administrative responsibilities as assigned.
- Work with therapists and administrative staff to support seamless patient care.
- Promptly communicate scheduling changes, patient concerns, and operational issues.
- Contribute to a positive, supportive team culture focused on excellent service and continuous improvement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
