Front Office Coordinator

University of Oklahoma•Norman, OK

20d

About The Position

The Front Office Coordinator supports the daily operation of the International Student Services (ISS) Office. The role opens and closes the office, creates a welcoming environment for international students, and provides administrative support to ISS staff and students. Working under general supervision, the coordinator handles routine questions and problems, reception, filing, appointment scheduling, inventory, correspondence, reports, and other administrative duties. The position maintains confidential student records in accordance with FERPA and follows internal policies concerning international students. It also includes organizing an event to collect new international student arrival documents and hiring, training, and supervising student workers.

Requirements

High school diploma or GED.
24 months of office, clerical, or administrative experience.
A valid driver's license may be required for specific job duties in certain locations; employees assigned to locations requiring vehicle operation must possess and maintain an active, valid driver's license.

Responsibilities

Open and close the International Student Services front office each day.
Provide administrative support to ISS staff and students, including reception and resolving routine questions and problems.
Maintain office files, including confidential files, and protect student information in accordance with FERPA regulations.
Schedule appointments for ISS staff using the online schedule and complete related administrative details.
Receive incoming calls, refer inquiries to the appropriate person, record messages, and provide routine information.
Provide information about the location or availability of materials, resources, and services.
Monitor and order office supplies and complete requisitions.
Prepare, review, and respond to routine correspondence for office personnel.
Open, route, and prepare incoming and outgoing mail.
Prepare reports, make copies, and assemble materials.
Run departmental errands as needed.
Plan and organize meetings and programs.
Organize and execute an event for collecting new international student arrival documents.
Hire, train, and supervise student workers.
Make travel arrangements.
Understand office procedures and basic immigration regulations, and implement internal policies regarding international students.
Perform related duties as assigned to fulfill the function of the position.