Front Office Coordinator

Marriott•Fernandina Beach, FL

18d

About The Position

The Front Office Coordinator processes guest arrivals and departures, confirms reservations, assigns rooms, issues and activates room keys, and handles payments and disputed or late charges. The role responds to guest calls, messages, requests, questions, and concerns, coordinates with Housekeeping regarding room readiness, communicates parking procedures, and arranges bell or valet assistance as needed. It also provides directions and information about the property and local attractions, reviews daily arrival and departure reports and special requests, completes cashiering and closing reports, cashes personal and traveler’s checks, counts the bank, and balances and submits receipts according to Accounting specifications. The coordinator follows company safety, security, and other policies; maintains a clean and professional appearance; protects confidential information and company assets; and delivers courteous, attentive guest service in keeping with company standards. The position requires clear and professional communication, positive working relationships, compliance with quality standards, and the ability to stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned by supervisors. At The Ritz-Carlton, the role supports delivery of the brand’s Gold Standards and luxury guest service. The company describes an inclusive workplace where associates’ backgrounds are valued, and highlights opportunities to contribute to a global hospitality team.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process payments, including room charges, cash, checks, debit cards, and credit cards.
Process guest check-outs and resolve late or disputed charges.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Coordinate with Housekeeping to track room readiness for check-in.
Communicate parking procedures and dispatch bell or valet staff as needed.
Provide guests with directions and information about the property and local areas of interest.
Run daily arrival and departure reports, identify special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests’ personal checks and traveler’s checks.
Count the bank at the beginning and end of the shift; balance and submit receipts according to Accounting specifications.
Follow company safety, security, and other policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, use appropriate telephone etiquette, and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.