Front Office Coordinator

Sports Physical Therapy•Bellevue, WA

About The Position

The Front Office Coordinator provides leadership and administrative support to the clinic by effectively managing front-office operations. Under the supervision of the Clinic Director, the coordinator independently plans, prioritizes, and organizes assigned work and handles daily problem-solving efficiently. The role requires strong customer service, communication, time-management, decision-making, accounting, organizational, and interpersonal skills. The coordinator helps create a memorable, welcoming experience for patients and supports communication and coordination with patients, physicians, clinic staff, and the billing office.

Requirements

Outstanding customer service and communication skills.
Ability to work as a team player.
Motivation and eagerness to establish a presence in the community.
Independence and ability to work with minimal supervision.
Proficiency in computer skills.
Ability to multitask and work well under pressure.
Professional appearance.
Attention to detail.

Responsibilities

Perform daily administrative duties.
Greet and welcome patients, check them in, and create a memorable experience.
Create a WOW experience with each interaction and provide amazing customer service.
Build relationships with patients, physicians, and staff.
Schedule patients for the full duration of their plans of care.
Answer a multi-line phone system.
Collect patient demographics and insurance information during intake.
Coordinate referrals and patient charts.
Work closely with Physical Therapists to facilitate optimal patient care and communication.
Obtain authorizations for treatment.
Collect patient co-pays and assist the billing office with collecting patient balances.
Complete special projects and other assigned duties.