Part-Time Front Office Coordinator - Hackensack, NJ

CQ Partners•Hackensack, NJ

87d•Onsite

About The Position

Northeast Occupational Audiology Associates, a client-centered hearing care practice established in 2006, is seeking a part-time Front Office Coordinator for their Hackensack, NJ location. This role involves approximately 30 hours per week with some flexibility, and has the potential to transition into a full-time position within a year. The coordinator will be responsible for managing patient interactions, maintaining records, handling administrative tasks, and providing marketing assistance.

Requirements

Strong computer skills, advanced knowledge of MS Suite, Adobe, Google Doc’s
Prior medical office experience
Great communication skills both verbal and written
Ability to multi-task, prioritize tasks
Can work well independently
High school diploma or GED required

Responsibilities

Greet patients in person and by phone, answering questions, scheduling appointments and providing a high level of customer service
Check voicemail and email messages
Follow up on prospective patients with phone calls, emails, brochures, etc.
Maintain and update patient paperwork
Update patient files in the electronic medical record system with pertinent patient information, referral sources, insurance information, hearing aid information and electronic filing of all pertinent patient records
Maintain hearing aid database with current serial numbers, warranty end dates, sizing, etc.
Maintain provider applications and credentialing information for participating health plans
Take payments, record payments, and reconcile at end of day
Order office supplies and oversee overall clinic inventory; oversee shipping and receiving of merchandise as needed
Enter merchandise into electronic medical records system
Maintain patient confidentiality as per HIPPA laws
Open and close the office according to protocol
Verify insurance eligibility and benefits
Provide marketing assistance, contacting patients, assisting owner with outreach events