Front Office Coordinator

Family Allergy & Asthma•Paducah, KY

6d•Onsite

About The Position

The Front Office Coordinator supports the clinic’s front-office operations under the direction of managers and/or directors. The role involves interacting respectfully with staff and patients, assisting during assigned duty hours, participating in department activities, and supporting patient independence and quality of life. The coordinator is expected to follow attendance requirements, comply with applicable laws and regulatory and organizational standards, and support the company’s core values. The position handles patient check-in and checkout, payments, appointment scheduling, telephone calls, patient records and paperwork, and other assigned front-office tasks. It also involves preparing for clinic operations, maintaining HIPAA compliance, and traveling to satellite clinics as scheduled.

Requirements

High school diploma or equivalent.
Strong computer skills.
Previous customer service experience.
Valid driver’s license.
Ability to travel to satellite offices as needed.
Ability to fluently speak and read English.
Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals.
Effective verbal and written communication with staff and patients at all levels.
Ability to learn quickly; organization and teamwork.

Nice To Haves

Prior medical office experience.

Responsibilities

Check patients in and out.
Copy or scan insurance cards and take patient photos.
Collect co-pays and deductibles, post payments to patient accounts, and encourage portal utilization.
Ensure required consent forms are signed.
Balance money collected at the end of the day and prepare the deposit.
Answer and appropriately handle calls; schedule appointments for new and existing patients.
Enter patient demographics, insurance, and referral information into IMS.
Prepare the front desk before clinic starts, including confirming benefits for testing patients, printing schedules, unrolling phones if applicable, preparing paperwork, and checking messages.
Scan testing sheets and other paperwork as needed.
Cancel and reschedule appointments as needed.
Manage medical-records requests, related phone messages and reminders, chart views, and scanning old charts into IMS as requested.
Process Allergy Zone purchases.
Complete assigned front-office tasks, including reminders and cancellations, failed faxes, online surveys, DOMA calls, returned mail, website appointment requests, insurance-needed reminders, night calls, recall cards, adding new referring providers to IMS, recall reports, and patient-portal responses.
Maintain and follow HIPAA policies and procedures.
Travel to satellite clinics as scheduled.