Front Office Coordinator

The US Oncology Network•Dyer, IN

7d•Onsite

About The Position

The Front Office Coordinator is responsible for coordinating and operating front office functions and serving as a liaison among physicians, patients, and office staff. The role assists with developing and administering office policies and procedures and supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. This is a full-time, in-office/onsite position with Northwest Cancer Centers, an oncology group in Northwest Indiana. The work is performed in an office environment and involves frequent interaction with staff, patients, and the public.

Requirements

High school diploma or equivalent.
At least three years of medical office experience.

Responsibilities

Coordinate office procedures with medical staff and the billing office to ensure smooth information flow between departments.
Participate in completing assigned items on the month-end close checklist to meet or exceed corporate timelines.
Implement and comply with Company Reimbursement Policies and Procedures.
Review attorney requests and records to confirm proper authorization and complete documentation.
Oversee insurance verification and patient financial counseling so patients are informed of their financial obligations.
Ensure authorizations are obtained in a timely manner.
Review posting of charges from encounter forms and hospital charges within 24 hours.
Review daily encounter forms for completeness and accuracy and follow up with appropriate personnel to obtain missing information.
Maintain knowledge of current healthcare and billing trends and practices.
Assist in developing and administering office policies and procedures.
Support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.
Act as a liaison with physicians, patients, and other office staff.