Front Office Coordinator

Healogics•Jacksonville Bch, FL

About The Position

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. The company works to extend its outpatient clinic partnerships and provide quality wound care to more patients. The Patient Navigator manages a variety of front office functions that support the smooth operation of a dynamic outpatient wound care center and performs general office duties to assist the WCC staff. Employees must follow applicable Healogics and hospital policies, accrediting organization standards, federal and state regulations, and Centers for Medicare and Medicaid Services (CMS) guidelines.

Requirements

High school diploma or GED.
At least two years of office administration experience.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Good customer service, interpersonal, and oral and written communication skills.
Organization and time-management skills.
Ability to type 60 words per minute.
Basic math skills.
Attention to detail.
Ability to maintain confidentiality.
Ability to work in a fast-paced environment and manage multiple projects at the same time.
Ability to work with others in a team environment.

Nice To Haves

Associate’s degree preferred.
Office administration experience in a medical setting preferred.
Prior medical coding experience preferred.

Responsibilities

Coordinate with Center leadership to maximize daily patient census.
Participate in staff meetings to support key functions within the Center.
Greet patients and visitors, answer calls, and route them to appropriate staff.
Manage patient communications, including scheduling, rescheduling, and appointment reminders; schedule for providers according to the care continuum model.
Obtain and verify patient insurance information, including pre-certifications and pre-authorizations, and enter data in appropriate databases.
Collect and enter patient charges in databases.
Verify and reconcile charges as directed; prepare monthly patient survey data and documentation and transmit them to providers.
Assemble new patient charts, maintain and file existing charts, and spot-check charts for data completeness and signatures.
Coordinate and schedule ancillary testing with other hospital departments.
Arrange patient transportation as needed.
Maintain office equipment and supplies as needed, and medical supplies as directed.
Perform other duties as required.