Front Office Coordinator

Family Allergy & Asthma•Whitpain Township, PA

6d•Onsite

About The Position

The Front Office Coordinator supports the clinic’s front office operations under the direction of managers and/or directors. The role interacts respectfully with staff at all levels, assists as needed during assigned duty hours, participates in department activities, and supports patient independence, socialization, quality of life, and the company’s core values while complying with applicable laws, regulatory requirements, and organizational standards. The position is based at 470 Sentry Pkwy E, Blue Bell, PA 19422, and requires travel to other clinic locations as scheduled. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; the position is non-exempt and hourly. The coordinator manages patient check-in and check-out, registration information, payments, appointment scheduling, clinic preparation, records and paperwork, and a range of assigned front-office tasks. The role also handles calls and patient communications, supports portal use, processes purchases, maintains HIPAA practices, and travels to satellite clinics as scheduled.

Requirements

High school diploma or equivalent.
Strong computer skills.
Previous customer service experience.
Valid driver's license.
Ability to travel to satellite offices as needed.
Ability to speak and read English fluently.
Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals.
Ability to communicate effectively, verbally and in writing, with staff and patients at all levels.
Ability to learn quickly; organization and a team-oriented approach.

Nice To Haves

Prior medical office experience.

Responsibilities

Check patients in and out.
Copy and scan insurance cards and take patient photos.
Collect co-pays and deductibles, post payments to patient accounts, and encourage patient portal use.
Ensure that required consent forms are signed.
Balance collected money at the end of the day and prepare the deposit.
Answer telephone calls, handle them appropriately, and schedule appointments for new and existing patients.
Enter patient demographic, insurance, and referral information into IMS.
Prepare the front desk before clinic starts by confirming benefits for testing patients, printing schedules, unrolling phones when applicable, preparing paperwork, and checking messages.
Scan testing sheets and other paperwork as needed.
Cancel and reschedule appointments as needed.
Manage medical-records requests, related phone messages and reminders, chart views, and scanning old charts into IMS as requested.
Process Allergy Zone purchases.
Complete individually assigned front-office tasks, including reminders and cancellations, failed faxes, online surveys, DOMA calls, returned mail, website appointment requests, insurance-needed reminders, night calls, recall cards, adding new referring providers to IMS, recall reports, and patient portal responses.
Maintain and follow HIPAA policies and procedures.
Travel to satellite clinics as scheduled.