Front Office Coordinator (MA)

Family Allergy & Asthma•Gurnee, IL

7d•Onsite

About The Position

The Front Office Coordinator/Injection Room (MA) demonstrates knowledge and application of job duties within scope of practice and works under the direction of manager(s) and/or director(s). The role provides direct nursing care during assigned duty hours, participates in department activities, promotes patient independence and socialization, advocates for patients’ quality of life, follows attendance policies, and complies with applicable laws, regulatory and organizational standards while supporting the company’s core values. The position combines injection-room duties with front-office support. It includes preparing the injection area, administering allergy injections, maintaining supplies and medication records, following patient safety and emergency procedures, and handling patient check-in, check-out, scheduling, phone calls, co-pays, and clinic charge reports. The role is based at the Gurnee, Illinois clinic and requires travel to other clinic locations. The schedule is Monday through Friday, with hours that vary.

Requirements

High school diploma or equivalent.
Current, valid CPR certification.
Medical Assistant Certification.
At least 6 months of related medical assistant experience.
Fluent English speaking and reading ability.
Ability to read and interpret safety rules, handbooks, policies, patient care plans, and procedure manuals.
Effective verbal and written communication with staff and patients at all levels.
Ability to use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
Ability to stand, walk, stoop, kneel, crouch, reach, push, pull, bend, and sit; clinic or injection-room staff may stand or walk for about 80% of a shift.
Ability to occasionally lift and/or move up to 30 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Ability to talk and hear to converse, discern, convey, express oneself, and exchange information.

Responsibilities

Prepare the injection room each morning and administer allergy injections.
Restock the injection-room area and order supplies through the approved clinical procedure.
Complete the daily charge log and total it at the end of the day.
Collect co-pays and provide patient receipts.
Re-order vials in a timely manner and organize refrigerated vials in appropriate bins.
Log refrigerator temperatures daily.
Review shot cards monthly and discard expired vials.
Ensure consent forms are signed and explain shot-room policies to new patients.
Educate patients about the first-injection policy.
Maintain and follow HIPAA policies and procedures.
Remain for the required 30 minutes after the last injection before lunch or the end of the day.
Clean the toy and lobby areas.
Maintain knowledge of medications and IT treatment.
Check emergency medications monthly and reorder them as needed.
Effectively manage emergency procedures and protocols.
Check patients in and out and collect co-pays.
Schedule appointments and answer phones when needed.
Prepare end-of-day clinic charge reports.
Copy patient insurance cards and update patient information as needed.
Perform other relevant duties as assigned by the Director.