Front Office Coordinator

Athletico•Glenview, IL

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while delivering a seamless front-office experience. The role supports compliance, data integrity, and revenue cycle performance, and reports directly to the Clinic Manager. It collaborates closely with clinical teams and receives functional and technical support from the Patient Experience Specialist (PES). The position requires availability for a rotating Monday-through-Friday schedule, which may be 7:00 a.m.–3:30 p.m. or 9:30 a.m.–6:00 p.m. The work takes place in a standard office environment with low noise and little to no extraordinary environmental factors. This full-time position offers an hourly base pay range of $16.60 to $23.50; additional compensation may be available under applicable program rules.

Requirements

High school diploma or GED.
1–2 years of customer service experience required.
Ability to read, write, and speak English proficiently.
Excellent customer service and issue-resolution skills in a high-volume, patient-facing environment.
Proficiency with EMR/EHR systems and scheduling platforms, including navigating dashboards and reporting tools.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Proficiency in Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
Strong written and verbal communication skills, including explaining financial responsibilities and digital tools to patients.
Strong organizational and time-management skills, with attention to detail and accurate data entry.
Ability to meet or exceed performance metrics and adapt to continuous process improvements.
Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, moving around the office, communicating verbally and in writing, and using fine motor skills for hand manipulation and keyboarding.
Ability to see at close range and at a distance, with peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

1–2 years of healthcare administration experience preferred.
Knowledge of healthcare insurance benefits and coverage preferred.
Experience requesting and managing customer payments preferred.

Responsibilities

Greet patients warmly, resolve issues promptly, and provide a positive front-office experience.
Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
Educate patients about financial responsibilities, payment options, and digital tools such as the patient portal.
Collect time-of-service payments and meet established collection targets.
Manage clinic scheduling workflows to optimize provider availability and patient access.
Monitor key performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate when needed.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
Participate in ongoing training and cross-training programs.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription coverage, dental insurance, and vision insurance; eligibility begins on the first day of employment.
Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance; supplemental life insurance options for employees, spouses, and children.
Company-paid short-term and long-term disability, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of PTO, accruing immediately upon hire.
Six major holidays off and two floating holidays each year.
Additional compensation opportunities on top of base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) retirement plan for employees age 21 and older, with a company match each pay period.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program (EAP).
Employee discount program.