Front Office Coordinator

Sturdy Memorial Hospital•Plainville, MA

20d•$20 - $30

About The Position

Under the direction of the Practice Manager, the Front Office Coordinator implements standard hospital policies, educates registrar staff on accurate patient registration procedures, and performs daily abstracting and charge entry. The role coordinates staff scheduling to meet patient volume and workflow demands and supports both front-office and clinical workflows, including patient check-in and check-out, registration, scheduling, referrals, insurance verification, and electronic charge entry. Clinical responsibilities include rooming patients, taking vital signs, assisting with procedures, administering vaccines, triaging patient phone calls, reviewing charts and lab results, preparing exam rooms, and responding to provider messages. The coordinator also obtains prior authorizations, supports referral processing, prepares medical charts, assists with inbox management and refills according to policy, and works within the electronic medical record and office workflows. The position requires effective communication with patients and healthcare professionals, adaptability in a busy office, and an understanding of supply management.

Requirements

High school graduate or equivalent required.
Knowledge of third-party insurer and HMO primary care guidelines.
Familiarity with Cerner scheduling and order-entry systems.
Excellent oral and written communication skills.
Previous medical office work experience in a high-volume electronic medical record environment.
Departmental specialized training on medical software and electronic equipment, and orientation to supervisory responsibilities, evaluation processes, Human Resources forms, and payroll procedures.
Command of verbal and written English.
Positive interpersonal communication skills.
Computer literate.
Strong organizational skills.
Knowledge of medical terminology.
Ability to communicate effectively with all age levels served within the scope of the position and assigned areas.
Ability to perform essential job functions without posing a direct threat to the health and safety of oneself or others, with or without reasonable accommodation.

Nice To Haves

Associate degree in business preferred.
Previous supervisor experience.

Responsibilities

Implement standard hospital policies under the direction of the Practice Manager.
Educate registrar staff on accurate patient registration procedures.
Abstract and enter charges daily.
Coordinate staff scheduling to meet volume and workflow demands.
Check patients in and out, answer telephone calls, schedule patients, obtain incoming referrals, register patients, and verify insurance information.
Room patients, take vital signs, assist with procedures, administer vaccines, and triage patient phone calls.
Review charts and lab test results, schedule patients, and respond to provider messages.
Prepare exam rooms for providers between patient contacts.
Obtain prior authorizations for office visits, prescriptions, and procedures or surgeries.
Assist with the inbound and outbound referral process.
Prepare medical charts, including importing medications from pharmacies, preloading vaccines, and documenting pre-visit forms.
Communicate professionally by phone with patients and other healthcare professionals and follow leading-practice phone standards.
Evaluate patient phone calls.
Assist with inbox management and refills according to SMA policy.
Monitor and work appropriately within the electronic medical record environment and office workflows.
Adapt to a busy office environment to meet care standards.
Understand supply management processes and needs.