Front Office Coordinator

Medi-Weightloss • Bethesda, OH

15d • Onsite

About The Position

The Front Office Coordinator is responsible for ensuring each patient receives outstanding service by providing a friendly environment, greeting and acknowledging every patient, maintaining outstanding standards, and possessing solid product & program knowledge. This role involves conducting patient calls for reminders, care, and addressing concerns. The coordinator will manage the phone system, handle incoming calls, and route inquiries appropriately. They will also manage the daily needs of the location using the EMR system, collect and enter patient registration paperwork, and handle patient scheduling. Financial responsibilities include processing accounts receivable transactions, accurately maintaining records of financial services and products sold, and verifying daily receipts. The role also requires ensuring patient records and HIPAA forms are correctly uploaded. Additionally, the Front Office Coordinator will conduct consultations and Initial Assessments with patients regarding the Medi-Weightloss™ program(s). Non-essential functions include participating in marketing efforts, monitoring office supply inventory, training additional staff, maintaining program education, adhering to operational guidelines (HIPAA, OSHA), participating in refresher training, and performing other office duties as required.

Requirements

• Outstanding customer service skills
• Friendly environment
• Greeting and acknowledging every patient
• Maintaining outstanding standards
• Solid product & program knowledge
• Conducts patient calls (appointment reminders, care calls, progress/patient concerns)
• Utilizes phone system
• Answers and routes incoming calls
• Refers non-routine, sensitive and/or complex requests
• Conducts daily needs of the location utilizing the EMR system
• Collection & data entry of patient registration paperwork
• Patient scheduling
• Processes accounts receivable transactions
• Accurately and securely maintains financial services rendered and products sold
• Verifies accuracy of daily receipts
• Assists with end of day reports
• Ensures essential patient records & HIPAA forms are uploaded into patient record
• Conducts consultations and Initial Assessments with patients regarding the Medi-Weightloss™ program(s)
• Adheres to all operational guidelines including but not limited to HIPAA, OSHA, and location specific requirements

Nice To Haves

• Participates in location marketing efforts
• Provides ongoing support to promote location profitability & success
• Assists with daily monitoring of inventory levels of office supplies
• Trains additional staff on daily procedures when requested
• Maintains up to date, high level of program education
• Participates in refresher training as requested by management
• Performs other office duties as required

Responsibilities

• Ensures that each patient receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every patient, maintaining outstanding standards, solid product & program knowledge and all other aspects of customer service
• Conducts patient calls to include: appointment reminders, care calls and progress/patient concerns
• Utilizes phone system to answer and appropriately route all incoming calls
• Refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to the appropriate staff member
• Conducts all daily needs of the location utilizing the EMR system
• Responsible for the collection & data entry of patient registration paperwork & patient scheduling
• Processes accounts receivable transactions
• Accurately and securely maintains all financial services rendered and products sold
• Responsible for verifying the accuracy of the daily receipts and assisting with end of day reports as requested
• Ensures all essential patient records & HIPAA forms are uploaded into patient record
• Conducts consultations and Initial Assessments with patients regarding the Medi-Weightloss™ program(s)
• Participates in location marketing efforts and provides ongoing support to promote location profitability & success
• Assists with daily monitoring of inventory levels of office supplies
• Trains additional staff on daily procedures when requested by the office manager and/or Medical Director
• Maintains up to date, high level of program education in order to promote and explain benefits of program and products to current and prospective patients
• Adheres to all operational guidelines including but not limited to HIPAA, OSHA, and location specific requirements
• Participates in refresher training as requested by management. Refresher training may be by means of Regional Trainings, Onsite Support by Corporate Office, Boot camps, and eLearning
• Performs other office duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed