Front Office Coordinator

Physicians Primary Care • Cape Coral, FL

23d

About The Position

Physicians’ Primary Care of Southwest Florida is seeking a Front Office Coordinator to oversee its Cape Adult Medicine and Cay West locations. The practice is a multi-specialty primary care organization with locations in Cape Coral, Fort Myers, Estero, and Lehigh Acres.

The coordinator oversees front-office and general clinical operations, including patient check-in and check-out and appointment scheduling. The role delegates clerical work, supports staff in implementing organizational policies and procedures, monitors scheduling and encounter tracking reports, and helps coordinate work to support high-quality patient care. The coordinator also addresses work problems, responds to information requests, and is responsible for the physical appearance and functionality of the site.

Requirements

• At least three years of experience working in a medical practice.
• At least one year of supervisory experience.
• Knowledge of medical charging, billing, and registration policies and procedures.
• Knowledge of departments and operational relationships.
• Skill in defining problems, collecting data, and interpreting billing information.
• Ability to develop and maintain good rapport and cooperative working relationships with providers, staff, and patients.
• Ability to communicate positively and effectively at all levels of the organization.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Oversee and direct check-in and check-out, appointment scheduling, and general clinical operations.
• Review daily scheduling reports and encounter tracking reports.
• Delegate clerical work activities and functions.
• Assist staff in understanding and implementing organizational policies and procedures.
• Help develop guidelines for prioritizing work, evaluating effectiveness, and modifying workload as needed.
• Identify, analyze, and resolve work problems.
• Ensure requests for information are handled promptly and effectively.
• Coordinate with other staff to support high-quality patient care.
• Maintain the physical appearance and functionality of the site.

Benefits

• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid holidays
• Uniform allowance
• Employee Assistance Program (EAP)
• Employee appreciation week and events
• Ability to advance within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed